Shipping and Return / Refund Policy

We take great care in ensuring your order reaches you safely and on time.

  • Processing Time: All orders are processed within 2–4 business days. Since our products are handcrafted, slight delays may occur during high-demand periods.
  • Shipping Time: Once dispatched, orders are typically delivered within 3–7 business days, depending on your location.
  • Shipping Charges: Shipping charges are calculated at checkout. We may offer free shipping on select orders or promotions.
  • Order Tracking: You will receive a tracking link via email or SMS once your order has been shipped.

Please ensure that your shipping details are accurate at the time of placing the order. We are not responsible for delays caused by incorrect or incomplete addresses.

Return, Replacement & Refund Policy

Due to the delicate and handcrafted nature of our products, we only accept returns or replacements under specific conditions.

  • Damaged Products:
    If your order arrives damaged, you are eligible for a replacement or refund.
  • Reporting Timeline:
    You must notify us within 15 days of delivery.
  • Proof Requirement:
    To process your request, please provide:
    • A clear unboxing video (starting from sealed packaging)
    • Photos showing the damage
  • No Returns in Other Cases:
    We do not accept returns or offer refunds for:
    • Change of mind
    • Minor variations in colour, design, or fragrance (as each product is handcrafted)
  • Refund Process:
    Once your request is approved, refunds will be processed to your original payment method within 5–7 business days.

Important Notes

  • Each product is handmade, which means slight imperfections are part of its uniqueness.
  • Fragrance perception may vary from person to person.